Terms of use
These terms apply when you use LetRecord, which is operated by Yira Ltd ("we", "us"), a company registered in England and Wales with company number 11383255. Our registered office is Sudbury Heights Avenue, Greenford, London, UB6 0LY. By creating an account you agree to them. Please also read our privacy policy.
What LetRecord is, and what it is not
LetRecord is a record keeper for landlords and letting agents with rental property in England. It reads public records about a property, lists the duties that usually apply, works out deadlines from the dates you give it and sends reminders.
It is not legal advice, a legal certificate or a compliance guarantee, and it does not replace a Gas Safe engineer, an electrician, a solicitor or your council. The rules it applies are a summary of the law as we understand it and may not cover every circumstance. You remain responsible for meeting your legal obligations as a landlord or agent.
Data from other sources
Register results come from third parties, including the domestic EPC register, postcodes.io, planning.data.gov.uk, Homedata and Ideal Postcodes. These sources can be incomplete, out of date or temporarily unavailable, and a gap in the data is not proof that something does not exist. Every fact in LetRecord shows its source so you can check it.
Who can use LetRecord
You must be 18 or over and use LetRecord for property you let or manage. You agree to give accurate information and to keep your password secure. If you invite colleagues or clients to your account, you are responsible for what they do in it.
Your content
Records, documents and other content you add stay yours. You give us permission to store, process and display them only as needed to provide LetRecord to you, including sending emails you ask us to send.
You confirm that you are allowed to add the information you upload, including your tenants' details, and that you have told your tenants how their data is used. Do not upload passports, share codes or other identity documents.
Acceptable use
- Do not use LetRecord for anything unlawful, or to send emails to people who have not agreed to receive them.
- Do not try to access another account's data, probe or disrupt the service, or scrape it in bulk.
- Do not upload malicious files or content you do not have the right to share.
Prices
Up to five properties are free. Prices for more properties are shown on our home page. We will not charge you anything without first telling you the price and getting your agreement.
If you subscribe, you pay monthly in advance by card through Stripe for each property above the free allowance. When you add or remove a property the charge is adjusted pro rata on your next invoice. You can cancel at any time from the Billing page; your subscription runs to the end of the month you have paid for. If a payment fails or you cancel, you keep access to everything you have stored, but you cannot add properties above the free allowance until you subscribe again.
Availability and changes
We work to keep LetRecord available and accurate, but we cannot promise it will always be uninterrupted or error-free, or that every reminder email will be delivered. Keep your own note of important deadlines.
We may improve or change features. If we make a change that significantly affects how you use LetRecord, or change these terms, we will tell you by email before it takes effect.
Ending your use
You can stop using LetRecord at any time. To close your account, email us; download any documents you want to keep first. We may suspend or close an account that breaks these terms, and will tell you why unless the law prevents us. What happens to your data is set out in the privacy policy.
Our liability
We are not liable for fines, penalties, losses or costs that result from relying on LetRecord instead of checking your obligations, from inaccurate third-party data, or from a reminder that was not delivered. We are not liable for indirect or consequential losses, or for loss of profit or business.
Our total liability to you in any 12-month period is limited to the greater of the amount you paid us in that period and £100.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights.
Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Contact
Email hello@letrecord.co.uk, or write to Yira Ltd, Sudbury Heights Avenue, Greenford, London, UB6 0LY.